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Returns and Rejections

We are sorry to hear that you’re not satisfied with our product. We ask you to complete the form below. We will process your request as quickly as possible. The more complete the information is, the sooner we can process the request.

No products should be returned to Z-company without a return authorization which will be supplied by Z-company for authorized returns.

Please upload supporting documents for your complaint. We would need the corresponding CMR document and pictures of the product (when relevant). If it is a quality issue based on lab analysis please upload the official lab analysis.